Got Questions?

Question 1

How do I qualify for this offer?

Accepted Answer

When you make at least 12 consecutive on-time payments toward your Metro by T-Mobile account, you can qualify for Smartphone Equality. With Smartphone Equality, you'll receive preferred device financing options and additional wireless benefits including the option of a T-Mobile postpaid plan. The key difference between a Metro prepaid plan and a T-Mobile postpaid plan is when you pay for the service. On a postpaid plan, you receive a bill at the end of the month, on a prepaid plan, you pay for your phone service upfront.

Question 2

What additional benefits do I get from a T-Mobile postpaid plan?

Accepted Answer

While Metro by T-Mobile offers fantastic benefits and network experience, by moving to a T-Mobile postpaid plan, you will gain access to Un-carrier benefits like Netflix on us included, Gogo in-flight and international unlimited data benefits. You'll also enjoy priority network speeds during high traffic times*. See benefit details.

*During congestion, a small fraction of customers using >50GB/mo. may notice reduced speeds.

Question 3

Don't I need a credit check to join a T-Mobile postpaid plan?

Accepted Answer

No. When you make at least 12 consecutive on-time payments with Metro by T-Mobile, you can earn preferred device financing options, the postpaid plan option, and more Un-carrier benefits—no credit check or additional deposits required.* The key difference between a Metro prepaid plan and a T-Mobile postpaid plan is when you pay for the service. On a postpaid plan, you receive a bill at the end of the month, on a prepaid plan, you pay for your phone service upfront.

*Financing deposit may be required on some higher end devices, as well to activate plans with five or more voice lines.

Question 4

What kinds of phones and financing do I qualify for?

Accepted Answer

$0 down on select 5G smartphones is just the start. Visit a store or call us at (844) 715-3563 to discuss our available device portfolio and payment options.

Question 5

How long is this offer valid?

Accepted Answer

When you receive notice that you are qualified for this offer, you’re eligible until at least the end of your current billing cycle or 12/31/21, whichever comes first. Featured device pricing and eligibility may change after that date.

Question 6

What is the “5G phone on us” offer?

Accepted Answer

If you prefer not to lease a phone or bring your own device when you switch to T-Mobile postpaid, we have more options! For example, for a limited time, we’re offering select 5G phones for free via 24 monthly credits. Simply trade in an old eligible device and it’s yours (taxes and fees not included)! Note: Depending on your credit, a small deposit may be required. Models also vary. Please discuss details with one of our Mobile Experts.

Question 7

What if I want to keep my current phone and/or phone number?

Accepted Answer

You can bring your current phone number(s) with you. Got a phone you love? Bring it with you, too.*
*700mhz phones are recommended for optimal network experience.

Question 8

Is there a line limit if I move to T-Mobile?

Accepted Answer

Once you've qualified for Smartphone Equality, you can activate up to five voice lines on one account with no deposit required. Call us at (844) 715-3563 or Visit a store for details.

Question 9

What's the difference between Metro and T-Mobile? Why should I make the move?

Accepted Answer

Metro by T-Mobile is America’s premium prepaid wireless provider that makes it easy to pay as you go, while taking advantage of awesome benefits all on T-Mobile's unbeatable network. The key difference between a Metro prepaid plan and a T-Mobile postpaid plan is when you pay for the service. On a T-Mobilee postpaid plan, you receive a bill at the end of the month, on a Metro prepaid plan, you pay for your phone service upfront. And while some Un-carrier benefits are available at both Metro and T-Mobile, like T-Mobile Tuesdays and Scam Shield protection, T-Mobile also offers customer’s some different Un-carrier benefits.

Question 10

Where can I learn more?

Accepted Answer

Visit us at your local T-Mobile store or call us at (844) 715-3563

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